Square Neck Mermaid Hem Formal Mermaid Dress

Returns Policy

At ELONNA, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not meet your expectations or fit as desired. That is why we have formulated a hassle-free return policy to ensure your shopping experience remains enjoyable. Please read the following return policy guidelines:

If you wish to return an item, please initiate the return process within 14 days from the date of delivery. To initiate a return, please log in to your ELONNA account, locate the order containing the item you wish to return, and follow the instructions provided. Alternatively, you can contact our customer support team for assistance.

Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure the safe return of the item. ELONNA will not be responsible for any lost or damaged packages during the return transit.

Shipping

Once you place an order on our website, our team begins processing it promptly. We aim to process orders within 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional events, processing times may be slightly extended.

We offer various shipping methods to cater to your needs. The available options will be presented during the checkout process, along with estimated delivery times. Standard Shipping: Our standard shipping option typically takes 10-15 business days for domestic deliveries and may vary for international orders depending on the destination. Expedited Shipping: If you require faster delivery, we offer expedited shipping services. The estimated delivery time for expedited shipping is 7-10 business days for domestic orders. International expedited shipping times may vary.

Shipping rates are calculated based on the destination, weight, and dimensions of your order. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase. We may offer free shipping promotions from time to time. Please refer to our website or promotional materials for details on qualifying orders and regions.