Returns & Refund

At ELONNA, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not meet your expectations or fit as desired. That is why we have formulated a hassle-free return policy to ensure your shopping experience remains enjoyable. Please read the following return policy guidelines:
Eligibility:
To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.Please refer to the product description or contact our customer support team for clarification.
Initiation of Return:
If you wish to return an item, please initiate the return process within 14 days from the date of delivery.
To initiate a return, please log in to your ELONNA account, locate the order containing the item you wish to return, and follow the instructions provided. Alternatively, you can contact our customer support team for assistance.
Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
We recommend using a trackable shipping method to ensure the safe return of the item. ELONNA will not be responsible for any lost or damaged packages during the return transit.
Refund Process:
Once we receive the returned item and verify its eligibility, we will initiate the refund process.
Refunds will be issued in the original form of payment used during the purchase. Please note that shipping charges, if applicable, are non-refundable.
Depending on your payment method and financial institution, it may take several business days for the refund to be reflected in your account.
Store Credit:
If you prefer, we can provide a store credit instead of a refund. Store credits are valid for future purchases on ELONNA's website and do not expire.

Exchange Policy:

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired item on our website.
Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on returning the item and arrange for a replacement or refund, including any applicable shipping costs. 

If you have any questions or need further assistance regarding our return policy, please contact our customer support team: support@elonnashop.com . We are here to help and ensure your satisfaction with ELONNA.